In the event that you wish to make a complaint about your policy or the handling of a claim you should in the first instance contact your insurance broker, intermediary or retail agent.
Should you remain dissatisfied with the response that you receive, you may if you wish refer your complaint to Lloyd's of London (Lloyd’s). Lloyd’s will investigate the matter and respond accordingly. Lloyd's contact details are as follows:
Ultimately, should you remain dissatisfied with Lloyd's response, you may, if eligible, refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service (FOS) is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service
Should you have purchased a product online within the EU you may also submit your complaint via the Online Dispute Resolution (ODR) platform which can be accessed through the following link: http://ec.europa.eu/odr
Should you not wish to take advantage of the Lloyd’s complaints handling process your complaint may also be sent to firstname.lastname@example.org